ReSolve may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy was last reviewed in April 2018.
Professional Indemnity Insurance
Our professional indemnity insurers are Allianz Global Corporate & Specialty SE, 60 Gracechurch Street, London, EC3V 0HR, AIG Europe Limited of The AIG Building, 58 Fenchurch Street, London, EC3M 4AB and AWAC (Europe) Plc, 3rd Floor, 30 St Mary Axe, London, EC3A 8EP. The territorial coverage for the insurances is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States or Canada.
Bribery Act 2010
It is the Firm’s policy to conduct all of its business in a transparent, honest and legal manner. We take a zero-tolerance approach to bribery and corruption and we are committed to acting professionally, fairly and with integrity in all our business dealings and relationships, in respect of our UK business and our business dealings abroad.
The Firm will monitor the effectiveness and review the implementation of this policy regularly, considering its suitability, adequacy and effectiveness. Any amendments to the policy following the review will be notified to staff after they are made.
This policy is implemented in accordance with the Bribery Act 2010 (the “Bribery Act”). It applies to all individuals working with the Firm, including principals, managers, employees (whether permanent, fixed-term or temporary), consultants, contractors, trainees, interns, staff seconded to the Firm from elsewhere, home-workers, casual workers, agency staff, volunteers, agents or any other person connected to the Firm’s business or any of its subsidiaries or their employees located in the UK and abroad (referred to as “staff” in this policy).
Conflicts of Interest
Should a conflict of interest arise, either between two or more of our clients, or in the provision of multiple services to a single client, we will take such steps as are necessary to deal with the conflict. In resolving it, we would be guided by the Code of Ethics of the Institute of Chartered Accountants in England and Wales (see Section 3 subsection 220).
Codes of Conduct and Ethics
The firm, its principals and staff are subject to various codes of conduct. See www.icaew.com/membershandbook section 3 (the Institute of Chartered Accountants in England and Wales (ICAEW) Code of Ethics for all partners and staff), http://www.frc.org.uk/Our-Work/Codes-Standards/Audit-and-assurance/Standards-and-guidance/Standards-and-guidance-for-auditors/Ethical-standards-for-auditors.aspx (the APB Ethical Standards for auditors) and www.com/membershandbook section 3.6 ( the specific section of the ICAEW Code Of Ethics for Insolvency practitioners). These codes are in English.
All insolvency practitioners are required to comply with the Insolvency Code of Ethics and a copy of the Code can be found at http://www.icaew.com/en/technical/insolvency/insolvency-regulations-and-standards.
The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.
Some of our principals and staff are licensed to act as Insolvency Practitioners in the UK by the Insolvency Practitioners Association, Institute of Chartered Accountants in England and Wales, the Institute of Chartered Accountants of Scotland, the Association of Chartered Certified Accountants or the Department for Business, Enterprise and Regulatory Reform. The firm is subject to the Insolvency Regulations and Guidance Notes and the Statements of Insolvency Practice.
Cameron Gunn, Mark Supperstone, Simon Harris, Ben Woodthorpe and Chris Farrington are licensed to act as Insolvency Practitioners in the United Kingdom by the Institute of Chartered Accountants in England and Wales.
Cameron Gunn, Simon Harris and Chris Farrington are members of the Institute of Chartered Accountants in England and Wales. Mark Supperstone and Ben Woodthorpe are members of the Association of Chartered Certified Accountants.
ReSolve Partners Limited is also a member of the Institute of Chartered Accountants in England and Wales.
Principals, partners, directors or staff of ReSolve Partners Limited acting as licensed Insolvency Practitioners, act without personal liability at all times.
Rules Governing Actions
All insolvency practitioners are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the professional bodies that licence ReSolve Partners Limited’s insolvency practitioners can be found at http://www.icaew.com/en/members/regulations-standards-and-guidance/insolvency/insolvency-regulations-and-guidance. In addition, insolvency practitioners are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at https://www.r3.org.uk/what-we-do/publications/professional/statements-of-insolvency-practice.
At ReSolve Partners Limited we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the insolvency practitioner acting as office holder.
If you consider that the insolvency practitioner has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer Cameron Gunn, at 22 York Buildings, John Adam Street, WC2N 6JU. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint under the supervision of a senior partner unconnected with the appointment.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; or you can email firstname.lastname@example.org; or you may phone 0300 678 0015 – Details of the call charges can be found at this link – https://www.gov.uk/call-charges.
ReSolve Partners Limited is registered for VAT under registration no. 207 262 727